Visitor Services Manager

The Visitor Services Manager is responsible for the direction, facilitation, and management of the day to day tasks required at the Information/Admissions Desk and in the Museum Shop, as well as performs all functions of the Visitor Services department in order to provide a high level of customer service to the Maryland Historical Society’s members, visitors, volunteers and staff.  This position also has key responsibilities for security functions including opening and closing of the buildings; and monitoring the safety and security of MdHS facilities. This position reports to the Director of Programs and Strategic Initiatives.

Specific Responsibilities:

Visitor Services duties include performing the daily operation of the Information/Admissions Desk and providing excellent customer service: 

·         Greeting and orienting all patrons to museum and library, collecting admission fees, providing orientation and museum guides when appropriate and maintaining appropriate stocks of literature for events and programs.

·         Providing basic information for callers and visitors, regarding MdHS, the museum and library collections, including admissions, hours, directions, parking, accessibility and other local resources.

·         Registering library patrons according to established protocols and informing them of appropriate policies and procedures for library use.

·         Checking-in and monitoring all non-staff traffic, including visitors for appointments, meetings, contractors, and other walk-ins to maintain awareness of who is present in the building on a daily basis. 

·         Assisting with gift shop functions as needed, including ringing sales into the cash register, assisting with restocking and maintaining inventory.

·         Performing the cash and credit card receipts functions, maintaining accurate handling of all transactions according to accepted cash handling protocol and standards, including completing register close-out and deposit functions as necessary. 

·         Performing front line telephone receptionist functions: answering telephone calls promptly and accurately, transferring callers to the appropriate department or personnel.

·         Responding to all general inquiry emails, or forwarding messages onto appropriate staff

·         Maintaining all Visitor Services statistics including tracking attendance, special promotions, public relations and marketing efforts.

Security duties include performing daily opening and closing procedures and security monitoring functions: 

·         Maintaining assigned security codes and key sets necessary to open the parking lot and campus buildings for staff and public access prior to designated opening hours.

·         Observing proper protocols for access to restricted areas, including monitoring contractors and other non-staff visitors to those areas.

·         Performing routine patrols throughout the galleries and public spaces of the facilities to ensure the safety of exhibits, personnel and visitors, and reporting of any unusual conditions or problems for resolution.

·         Performing routine patrols of the parking areas and outside perimeter of the facility, to monitor and report any physical conditions that pose a threat to the facilities or hazards to visitors, and to monitor the safety of staff and patron vehicles.

·         Following appropriate protocols for ensuring that all visitors and staff have left the building, conducting final closing sequences to secure the building and parking lots, and for arming security alarms before departing.   

Management duties include scheduling, housekeeping, and keeping track of internal calendars to monitor staffing and setup needs for programs and meetings:

·         Directing Visitor Services staff to complete necessary daily tasks, such as opening and closing the building, as well as setting up tables and chairs for meetings

·         Completing a monthly staffing schedule for Visitor Services and the Museum Shop

·         Processing ID badges and parking passes for staff, volunteers, and interns

·         Monitoring housekeeping and facilities needs with the Buildings Manager

·         Supervising all Visitor Services Associates (full-time and part-time) 


B.A required.  Prior customer service, retail and/or security experience preferred.

Experience/Skill Requirements

·         Excellent customer service skills and patience in dealing with the public.

·         Friendly and positive demeanor.

·         Ability to gather data, compile information and prepare reports.

·         Working knowledge of business office applications including email, word processing, spreadsheet and database applications. 

·         Excellent organizational skills

·         Excellent attendance record

·         Ability to detect problems and report information to appropriate personnel.

·         Ability to understand and follow safety procedures.

·         Ability to understand and follow specific instructions and procedures.

·         Ability to work cooperatively with all staff, Trustees, volunteers, and members.

·         Ability to resolve customer complaints and concerns.

·         Ability to communicate effectively, both orally and in writing.

Working Conditions and Physical Effort 

·         Visitor Services Manager is required to be available to work some evenings and at least one weekend day. 

·         Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

·         Moderate physical activity. Requires handling of heavier-weight objects up to 25 pounds or standing and/or walking for more than eight (8) hours per day.

About the position:

This is a FULL TIME position (40 hours per week). 

Frequent evenings and weekends required.

MdHS is an equal opportunity employer.

To apply: Please email a cover letter and resume to  No phone calls please.



Grants Manager

Position Overview 

The Grants Manager carries out an aggressive plan to identify, solicit, manage and maintain support from public and private funders. Sources include state and local government agencies and private and corporate foundations. The position works closely with program and finance departments. 

Position Responsibilities 

Proposal Writing:

• Conduct research to identify project-appropriate funding sources

• Write project-specific and general support grant proposals and applications; letters of inquiry, progress reports and other correspondence to prospective and renewing foundations, corporations, and government agencies

• Gather and prepare all materials to accompany grant requests (financial data, bios, required forms, etc.)

• Prepare weekly tracking reports of submitted funding requests

Proposal Stewardship:

• Produce acknowledgment and thank you letters

• Track submitted proposals (i.e. confirms receipt of mailings and online applications, etc.)

• Ensure grant compliance through the timely submission of interim and final reports

Candidate Requirements:

• Must possess excellent writing skills

• Excellent computer skills, including MS Office, internet and fundraising software. Knowledge of Raiser's Edge is a plus

• Ability to work both independently and as part of a team

• Attention to detail, excellent organizational skills and the ability to plan, prioritize and coordinate multiple projects/deadlines

• Knowledge of Baltimore’s philanthropic community a plus

• A track record of producing successful grant applications

• Ability to handle sensitive and confidential information

Education and Experience:

• Bachelor’s degree in relevant field

• Two or more years of grant writing experience, preferably in a museum, educational or cultural institution.

• Experience with foundation, government and corporate grants.

About the position:

This is a full-time position with competitive salary and benefit package.

The Maryland Historical Society is an equal opportunity employer.

To apply, please send a cover letter and resume to



Group Sales & Private Events Manager

Maryland Historical Society

The Group Sales & Private Events Manager is responsible for the organization and management of all aspects of facility rentals and private events at the Maryland Historical Society, as well as actively marketing and booking group sales through bus companies and other travel organizations. This position requires both sales experience and event management skills.  Advanced knowledge of event planning and experience in hospitality, customer service, and/or visitor services is required.  Additionally, strong writing, organization, and communication skills are critical. This position will report to the Director of Programs & Strategic Initiatives.

Specific Responsibilities:

Facility Rentals and Private Events

Organize and implement all aspects of facility rentals, including email and phone correspondence with clients and caterers to discuss event logistics, client walk-throughs, execution of contracts and payment, daytime/evening event facilitation, and marketing to new prospects

Develop and execute a plan to maximize rental income by actively marketing the venue 

Serve as the site manager for the duration of all private events, including evenings and weekends

Oversee and participate in event setup/breakdown for private events and facility rentals

Communicate with Visitor Services and Facilities staff to troubleshoot and ensure that all aspects of events are supported

Coordinate technological needs with IT staff

Execute client contracts and ensure rentals-related finances are reconciled with accounting staff

Maintain accurate record of the departmental rentals budget

Attend to all other duties as assigned

Group Tour Sales and Coordination

Respond to all group sales inquiries by phone and email

Actively market the group tour program to bus companies, concierge groups, and other tourism outlets, both public and private, throughout Maryland and the DC area

Work with Education staff to process reservations, maintain registration spreadsheets, coordinate docents for tours, and handle logistics for group visits

Minimum Education and Experience:

Bachelor’s degree in relevant field with at least two years of non-profit experience preferred

Proven success in both large-scale and small-scale event planning

Experience in hospitality, customer service, and/or group sales

Minimum Skills and Attributes:

Must possess excellent organizational and project management skills

Attention to detail and ability to juggle many tasks at once is imperative

Friendly and positive demeanor

Excellent communication skills and ability to work with others, including members of the MdHS staff, and outside vendors

Proficient in Microsoft Word, Excel, Power Point

Ability to lift 25 pounds

About the position:

This is a FULL TIME position (35 hours per week). 

Frequent evenings and weekends required.

MdHS is an equal opportunity employer.

To apply: Please submit a cover letter and resume to  No phone calls please.



Position Announcement:  VOLUNTEER DOCENTS

The Maryland Historical Society is recruiting volunteer docents to deliver interactive tours and programs for student and adult groups. We are seeking candidates who have an interest in history, enjoy working with the public, and feel comfortable speaking to groups.  Training on MdHS collections, exhibitions, tour methodology and themes, and museum policies will be provided. Volunteers are scheduled as needed upon mutual agreement with MdHS staff for the following:


School Tours

·         Offered on Wednesdays and Fridays between 9:00 am and 2:00 pm from September through June

·         2 hour museum tours that emphasize many hands-on activities rather than lecturing

·         Primarily for elementary and middle school students with occasional high school groups


Adult Tours

·         Offered occasionally Wednesdays through Sundays between 10:00 am and 5:00 pm year-round

·         1 hour museum tours that combine docent-led discussions with lecture

·         Primarily for senior adults


We prefer candidates willing to deliver both school and adult tours.  Additional volunteer opportunities are occasionally available for non-school groups, summer programs, and public programs.



·         18 years or older (parent/teen teams considered)

·         Enthusiastic and friendly personality

·         Interest in and some knowledge of American history and culture (Maryland history desired)

·         Physical ability to lead indoor walking tours (including stairs) of up to 2 hours

·         Background in history, art, or art history preferred

·         Experience in museum , teaching, public speaking, or theater preferred



·         Complimentary MdHS membership, including free library and museum admission

·         Complimentary admission to MdHS lectures and programs

·         Professional orientation and ongoing monthly training

·         Annual enrichment field trip

·         An opportunity to make new friends with similar interests!


To Apply

·         Please complete our DOCENT APPLICATION (click here to download) and mail your completed Education Volunteer Application to:

Director of Education

Maryland Historical Society

201 West Monument Street

Baltimore, MD 21201


·         Or you may email your application to: