Jobs

Current Openings

Education Programs Assistant

Visitor Services Associate

Volunteer Docent


Education Programs Assistant

The Maryland Historical Society is seeking a part-time Education Programs Assistant who will provide administrative support to the Education Department, deliver exceptional customer service to our patrons, and lead guided programs for students and adults as necessary.

Hours: 20 hours/ week, Monday/Wednesday/Friday, and very occasional weekends.
Salary: $15/hour

Responsibilities:

  • Coordinate all school programs and adult tour reservations, including fielding phone and email inquiries, managing the programs calendar, sending necessary confirmations, and scheduling and monitoring volunteer docents
  • Deliver school programs and adult tours when docents unavailable (training provided)
  • Manage arrival and departure of all school and adult groups
  • Maintain all program service records and generate reports when requested
  • Handle other basic administrative tasks, such as monthly credit card reconciliation
  • Maintain all program supplies
  • Administer traveling trunk program, including arranging UPS pickups/deliveries and reviewing conditions of each trunk monthly
  • Assist with program development and implementation, including preparation of supplies, room set-up and clean-up, and potentially creation of news tours and programs
  • Other duties, as assigned

Qualifications: 

  • Customer Service Skills
    • Pleasant and professional demeanor
    • Ability to communicate effectively with students and adults of varied backgrounds
    • Customer service experience preferred
    • Ability to manage large groups of students and adults in a positive way
  • Record-keeping Skills
    • Meticulous attention to detail
    • Ability to multi-task
    • Proficiency with Google Docs/Sheets/Drive and Microsoft Office
  • Museum Education Skills/Interest
    • Interest in and some knowledge of U.S. history, especially Maryland
    • Interest in working with students, experience preferred
    • Comfortable with public speaking
    • Willingness to learn and effectively deliver multiple programs

To apply:
Please email your resume and cover letter to Jennifer Frieman, Director of Education, at jfrieman@mdhs.org

 

Visitor Services Associate

The Maryalnd Historical Society is seeking a Visitor Services Associate to perfom all functions of the Visitor Services Department in order to provide a high level of customer service to the Maryland Historical Society’s members, visitors, volunteers and staff.  This position also has key responsibilities for security functions including opening and closing of the buildings; and monitoring the safety and security of MdHS facilities. 

Hours: Full-time. 40 hours per week

Responsibilites: 

  • Greeting and orienting all patrons to museum and library, collecting admission fees, providing orientation and museum guides when appropriate and maintaining stocks of literature for events and programs
  • Providing basic information for callers and visitors, regarding MdHS, the museum and library collections, including admissions, hours, directions, parking, accessibility and other local resources.
  • Registering library patrons according to established protocols and informing them of appropriate policies and procedures for library use.
  • Promoting visitor engagement by actively selling memberships and informing them of upcoming programs and events. Checking-in and monitoring all non-staff traffic, including visitors for appointments, meetings, contractors, and other walk-ins to maintain awareness of who is present in the building on a daily basis. 
  • Assisting with Museum Shop functions as needed, including ringing sales into the cash register, assisting with restocking and maintaining inventory.
  • Performing the cash and credit card receipts functions of the front desk, maintaining accurate handling of all transactions according to accepted cash handling protocol and standards, including completing register close-out functions as necessary.
  • Performing front line telephone receptionist functions: answering telephone calls promptly and accurately, transferring callers to the appropriate department or personnel.
  • Maintaining all demographic data including tracking attendance, special promotions, public relations and marketing efforts.
  • Security duties include performing daily opening and closing procedures and security monitoring functions:
  • Maintaining assigned security codes and key sets necessary to open the parking lot and campus buildings for staff and public access prior to designated opening hours.
  • Observing proper protocols for access to restricted areas, including monitoring contractors and other non-staff visitors to those areas.
  • Performing routine patrols throughout the galleries and public spaces of the facilities to ensure the safety of exhibits, personnel and visitors, and reporting of any unusual conditions or problems for resolution.
  • Performing routine patrols of the parking areas and outside perimeter of the facility, to monitor and report any physical conditions that pose a threat to the facilities or hazards to visitors, and to monitor the safety of staff and patron vehicles.
  • Following appropriate protocols for ensuring that all visitors and staff have left the building, conducting final closing sequences to secure the building and parking lots, and for arming security alarms before departing.
  • Assisting in the set up and breakdown of programs and events.
  • Other duties as assigned.
  • Visitor Services Associates are required to work weekends and occasional evening events.
  • Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, smoke, unpleasant odors, and/or loud noises.
  • Moderate physical activity. Requires handling of heavier-weight objects up to 25 pounds or standing and/or walking for long periods of time. 

Qualifications: 

  • Excellent customer service skills and communications skills
  • Ability to gather data, compile information and prepare reports.
  • Working knowledge of business office applications including email, word processing, spreadsheet and database applications. 
  • Excellent organizational skills
  • Punctual and reliable
  • Ability to detect problems and report information to appropriate personnel.
  • Ability to understand and follow specific instructions and safety procedures.
  • Ability to work cooperatively with all staff, Trustees, volunteers, and members.
  • Ability to resolve customer complaints and concerns.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work overtime as needed; position requires overtime hours on occasion.
  • High school diploma or equivalent (GED) required, bachelor’s degree preferred.  
  • Prior customer service, retail, and/or security experience required. 
  • Familiarity with Raiser’s Edge or other donor-based software preferred.  
  • Interest in art, history, or museums is a plus. 

To apply: Please email your resume and cover letter to jobs@mdhs.org

 

Volunteer Docent 

The Maryland Historical Society (MdHS), a museum and library in Baltimore, is recruiting volunteer docents to deliver interactive tours and programs for student and adult groups. We are seeking candidates who have an interest in history, enjoy working with the public, and feel comfortable speaking to groups.

For more information about this position click here!

To apply to this position please download and complete the application

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